Mission Statement
To acquire, serve and maintain customers who require a comfortable and safe environment.
We will accomplish this by:
- Maintaining the highest standards as taught by the Golden Rule
- Maintaining our reputation for quality service by adhering to current industry standards and regulations
SALES:
Present the company in a manner as espoused by our mission statement by:
- Providing design capabilities in assisting, guiding and analyzing customer requests
- Responding in a timely manner to customer requests
- Maintaining customer satisfaction during and after sale
- Providing informed communication to customers, manufacturers and employees
INSTALLATION:
Present the company in a manner as espoused by our mission statement by:
- Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
- Maintain a sheet metal facility that benefits both our customers and employees by enabling us to respond quickly to requests
- Performing all installations in adherence to recognized safety and environmental standards
- Providing informed communication to customer, manufacturers and employees
SERVICE:
Present the company in a manner as espoused by our mission statement by:
- Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
- Providing properly equipped and maintained trucks
- Responding in a timely manner by service technicians and dispatchers as mandated by customer needs
- Performing all service in adherence to recognized safety and environmental standards
- Providing informed communication to customers, manufacturers and employees
More than a few core principles separate us from other heating and air conditioning service companies.
The Pasterkamp Heating & Air Conditioning Creed
WE BELIEVE…
A business exists and prospers as it serves the interest of our customers, employees and the community.
- Our individual and corporate conduct should be governed by the highest ethical standards.
- Management’s responsibility is to plan, organize, direct and control the operation of the business in a manner designed to earn a reasonable profit and to insure growth and continuity of the company.
WE PLEDGE TO OUR CUSTOMERS…
- To provide quality type products and services at fair prices.
- To consistently provide quality services in all sales and installations.
- To make every Pasterkamp Heating & Air Conditioning Heating & Air Conditioning Company installation our best, so the company may merit a reputation for quality of service.
WE PLEDGE TO OUR EMPLOYEES…
- To provide fair and understanding supervision.
- To encourage self-improvement and the maximum opportunity for growth and development of individual talents.
- To maintain good working conditions.
- To provide a fair and realistic schedule of compensation commensurate with ability and contributions to the success of the company.
WE PLEDGE OUR COMMUNITY…
- To promote civic improvement, good government, education and charitable organizations.
- To encourage employee participation in civic activities.
- To bear our fair share of local and federal taxes.
- To expand employment opportunities for the citizens of the community.
Customer Satisfaction Guarantee
Product Performance and Sizing Guarantee
We take great care to spend the time required to adequately assess the needs of our customers and to educate them on various equipment and system options that will perform to the specifications required.
Pasterkamp Heating & Air Conditioning Pro Technician Guarantee
- Our NATE CERTIFIED EMPLOYEES are well versed in repairing and servicing all makes and models
- They are technically trained on an ongoing basis to stay up to date on the state of the art heating and cooling solutions for homes and businesses
- Are continually trained and monitored regarding the deliverance of our Customer Satisfaction Guarantee.
- Are drug and alcohol free. We invest continually in a random drug testing program for the benefit of our technicians and our customers.
- Are EPA and NATE INDEPENDENTLY CERTIFIED