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Nice, Fair, and Quick
“Thank you for taking care of me today. Marc was very nice, fair, and quick. He knew just what to do.”
Expertise, perseverance, and value…
Needed to let you know how much we appreciate your patience and perseverance to solve our air conditioner issue. Because of you and the expertise and perseverance of Dan, your technician…we ended up not having to spend a bundle of money for a new motor, which Dan proved we didn’t need. Everything is working perfectly now and it’s very much appreciated. We will sing yours, Dan’s, and Pasterkamp’s praises every chance we get. Thank you again.”
“Recently, I contracted with your company to have a Mitsubishi heat pump system installed at my house. I wanted to drop a note to you regarding the outstanding work that Dan did while installing the system.
Over the years 1 have hired many contractors to do a variety of jobs at our houses. It seems these days it has become increasingly hard to find people that have not only a solid work ethic but also a commitment to detail and doing things the right way. It became immediately apparent to me that Dan is one of those rare people that not only knows and cares how to do things the right way, but he also has an excellent work ethic. Dan seemed to never take a break or stop working for the entire three days he was here. He was meticulous in his installation and the job turned out great. He was very polite, made sure everything was clean before and after he was done and even put up with my dogs.
I want to pass along my thanks to Dan and Pasterkamp. I am sure that you recognize great employees when you see have them on staff. Dan is_surely a great asset to your firm. Please tell him thank you for doing such an outstanding job.”
Prompt Repair and Follow Up
“Thank you for prompt repair of my furnace when I had no heat. Also I appreciate the follow up service that was needed.”
I directed this to your attention just so I could get word to you of the exceptional service I received from Bruce and Steve in getting my water heater replaced last week.
My wife saw some water on the floor that morning, I called 303-777-1234 and when I found that Bruce had someone in his office I caused a Chinese fire drill by leaving my office phone number rather than my home number. When I hadn’t heard back within an hour I called again and corrected my mistake. I hope I don’t pull the same stunt if I ever need the fire department.
Bruce shook that one off easily and had Steve at my back door in no time with a new heater in tow. He turned in an excellent installation and on top of it was a real gentleman and pleasant to know and had us back in warm water before we knew it.
I gave both Bruce and Steve a 4.0 from start to finish.
All the best,
Good judgment, creative thinking and initiative
Please accept my sincere appreciation for attending to our problem boiler under unusual circumstances. We travel for business and are only home every other weekend.
We specifically wish to compliment Mark, the technician who fixed our boiler. I forgot to forward our phone, so Mark had no way to reach me to get the code to get into our home.
Mark took the initiative and called the realtor on our For Sale sign. He got into the house, fixed the boiler, and also fixed a faucet on the boiler he noticed was leaking. Had Mark not exercised good judgment, creative thinking and taken the initiative, our in-floor radiant heating system could easily have frozen in the cold weather.
I truly appreciate the competence and professionalism of Pasterkamp and Mark.
Integrity, honesty, and great service!
“I generally have a service call for my furnace every year with your tech Ron Gallardo. I ask for him specifically – he explains everything thoroughly, never speaks down to someone like me who doesn’t know the inner workings of her furnace. Your company stands far and above in customer service and honesty. When we need to replace the furnace or do any heating work/upgrades I won’t hesitate to use Pasterkamp, and I refer you without hesitation too! Thank you for integrity and service in a time when they seem to be disappearing.”
Pasterkamp people are wonderful. Great teachers as well as installers. So far the Lennox furnace is very quiet and provides much more even heat which is just what I was looking for! I’m anxious to try out the AC, and I’m sure it will be just as great. Thank you for a great product.