Mission Statement
To acquire, serve and maintain customers who require a comfortable and safe environment.
We will accomplish this by:
- Maintaining the highest standards as taught by the Golden Rule
- Maintaining our reputation for quality service by adhering to current industry standards and regulations
SALES: Present the company in a manner as espoused by our mission statement by:
- Providing design capabilities in assisting, guiding and analyzing customer requests
- Responding in a timely manner to customer requests
- Maintaining customer satisfaction during and after sale
- Providing informed communication to customers, manufacturers and employees
INSTALLATION: Present the company in a manner as espoused by our mission statement by:
- Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
- Maintain a sheet metal facility that benefits both our customers and employees by enabling us to respond quickly to requests
- Performing all installations in adherence to recognized safety and environmental standards
- Providing informed communication to customer, manufacturers and employees
SERVICE: Present the company in a manner as espoused by our mission statement by:
- Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
- Providing properly equipped and maintained trucks
- Responding in a timely manner by service technicians and dispatchers as mandated by customer needs
- Performing all service in adherence to recognized safety and environmental standards
- Providing informed communication to customers, manufacturers and employees
Customer Satisfaction Guarantee
Product Performance and Sizing Guarantee
We take great care to spend the time required to adequately assess the needs of our customers and to educate them on various equipment and system options that will perform to the specifications required.
Pasterkamp Pro Technician Guarantee
- Our NATE CERTIFIED EMPLOYEES are well versed in repairing and servicing all makes and models
- They are technically trained on an ongoing basis to stay up to date on the state of the art heating and cooling solutions for homes and businesses
- Are continually trained and monitored regarding the deliverance of our Customer Satisfaction Guarantee.
- Are drug and alcohol free. We invest continually in a random drug testing program for the benefit of our technicians and our customers.
- Are EPA and NATE INDEPENDENTLY CERTIFIED