More than a few core principles separate us from other heating and air conditioning service companies.

The Pasterkamp Creed

WE BELIEVE...

A business exists and prospers as it serves the interest of our customers, employees and the community.

  • Our individual and corporate conduct should be governed by the highest ethical standards.
  • Management’s responsibility is to plan, organize, direct and control the operation of the business in a manner designed to earn a reasonable profit and to insure growth and continuity of the company.

WE PLEDGE TO OUR CUSTOMERS…

  • To provide quality type products and services at fair prices.
  • To consistently provide quality services in all sales and installations.
  • To make every Pasterkamp Heating & Air Conditioning Company installation our best, so the company may merit a reputation for quality of service.

WE PLEDGE TO OUR EMPLOYEES…

  • To provide fair and understanding supervision.
  • To encourage self-improvement and the maximum opportunity for growth and development of individual talents.
  • To maintain good working conditions.
  • To provide a fair and realistic schedule of compensation commensurate with ability and contributions to the success of the company.

WE PLEDGE OUR COMMUNITY…

  • To promote civic improvement, good government, education and charitable organizations.
  • To encourage employee participation in civic activities.
  • To bear our fair share of local and federal taxes.
  • To expand employment opportunities for the citizens of the community.

Testimonials

  • Nice, Fair, and Quick “Thank you for taking care of me today. Marc was very nice, fair, and quick. He knew just what to do.”

    — Alice K

  • Integrity, honesty, and great service! “I generally have a service call for my furnace every year with your tech Ron Gallardo. I ask for him specifically – he explains everything thoroughly, never speaks down to someone like me who doesn’t know the inner workings of her furnace. Your company stands far and above in customer…
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    — Jennifer R

  • Great teachers! Pasterkamp people are wonderful. Great teachers as well as installers. So far the Lennox furnace is very quiet and provides much more even heat which is just what I was looking for! I’m anxious to try out the AC, and I’m sure it will be just as great. Thank you for a great…
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    — Carol H

  • Outstanding Job “Recently, I contracted with your company to have a Mitsubishi heat pump system installed at my house. I wanted to drop a note to you regarding the outstanding work that Dan did while installing the system. Over the years 1 have hired many contractors to do a variety of jobs at our houses….
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    — Bill S

  • Exceptional Service “Dear Dirk, I directed this to your attention just so I could get word to you of the exceptional service I received from Bruce and Steve in getting my water heater replaced last week. My wife saw some water on the floor that morning, I called 303-777-1234 and when I found that Bruce…
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    — Lou B

  • Prompt Repair and Follow Up “Thank you for prompt repair of my furnace when I had no heat. Also I appreciate the follow up service that was needed.”

    — Patricia V

  • Good judgment, creative thinking and initiative “Pasterkamp Please accept my sincere appreciation for attending to our problem boiler under unusual circumstances. We travel for business and are only home every other weekend. We specifically wish to compliment Mark, the technician who fixed our boiler. I forgot to forward our phone, so Mark had no way…
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    — Ed N

  • Expertise, perseverance, and value… “Dear Dirk, Needed to let you know how much we appreciate your patience and perseverance to solve our air conditioner issue. Because of you and the expertise and perseverance of Dan, your technician…we ended up not having to spend a bundle of money for a new motor, which Dan proved we…
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    — Jane and Jerry R.
60 years
Better Business Bureau

Mission Statement

To acquire, serve and maintain customers who require a comfortable and safe environment.

We will accomplish this by:

  • Maintaining the highest standards as taught by the Golden Rule
  • Maintaining our reputation for quality service by adhering to current industry standards and regulations

SALES: Present the company in a manner as espoused by our mission statement by:

  • Providing design capabilities in assisting, guiding and analyzing customer requests
  • Responding in a timely manner to customer requests
  • Maintaining customer satisfaction during and after sale
  • Providing informed communication to customers, manufacturers and employees

INSTALLATION: Present the company in a manner as espoused by our mission statement by:

  • Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
  • Maintain a sheet metal facility that benefits both our customers and employees by enabling us to respond quickly to requests
  • Performing all installations in adherence to recognized safety and environmental standards
  • Providing informed communication to customer, manufacturers and employees

SERVICE: Present the company in a manner as espoused by our mission statement by:

  • Guaranteeing customer satisfaction by providing licensed, competent and trained personnel
  • Providing properly equipped and maintained trucks
  • Responding in a timely manner by service technicians and dispatchers as mandated by customer needs
  • Performing all service in adherence to recognized safety and environmental standards
  • Providing informed communication to customers, manufacturers and employees

Customer Satisfaction Guarantee

Product Performance and Sizing Guarantee

We take great care to spend the time required to adequately assess the needs of our customers and to educate them on various equipment and system options that will perform to the specifications required.

Pasterkamp Pro Technician Guarantee

  • Our NATE CERTIFIED EMPLOYEES are well versed in repairing and servicing all makes and models
  • They are technically trained on an ongoing basis to stay up to date on the state of the art heating and cooling solutions for homes and businesses
  • Are continually trained and monitored regarding the deliverance of our Customer Satisfaction Guarantee.
  • Are drug and alcohol free. We invest continually in a random drug testing program for the benefit of our technicians and our customers.
  • Are EPA and NATE INDEPENDENTLY CERTIFIED