Good judgment, creative thinking and initiative
“Pasterkamp
Please accept my sincere appreciation for attending to our problem boiler under unusual circumstances. We travel for business and are only home every other weekend.
We specifically wish to compliment Mark, the technician who fixed our boiler. I forgot to forward our phone, so Mark had no way to reach me to get the code to get into our home.
Mark took the initiative and called the realtor on our For Sale sign. He got into the house, fixed the boiler, and also fixed a faucet on the boiler he noticed was leaking. Had Mark not exercised good judgment, creative thinking and taken the initiative, our in-floor radiant heating system could easily have frozen in the cold weather.
I truly appreciate the competence and professionalism of Pasterkamp and Mark.
Thank you,”
